Đurić, Nadja. “Conceptual Model of Key Predictors and Consequences of Customer Satisfaction”. Anali Ekonomskog fakulteta u Subotici 60, no. 51 (May 20, 2024): 63-79. Accessed January 10, 2025. http://j13.ef.uns.ac.rs/index.php/AnnalsEFSU/article/view/197.